FAQ
Can I customize my jewelry?
Yes, we offer customization, including engravings, a wide selection of colors, upgrades to finer materials like solid gold or even adding diamonds. Contact us via our form or Instagram @todeglobal to discuss.
What materials do you use in your jewelry?
We use mainly solid 925 sterling silver, Rhodium plating, and lab-grown diamonds. We can offer solid gold.
How should I care for my jewelry?
avoid water, perfumes, and harsh chemicals. Use the cleaning cloth provided to keep your jewelry shining.
How long does shipping take?
Production typically takes 3 days to 2 weeks. Shipping usually takes 3 to 7 days for express delivery, and between 1 to 3 weeks with standard delivery. We ship from Bangkok, Thailand. If you have any questions or issues with your order, please contact us as soon as possible, and we’ll be happy to assist you.
What is your return policy?
Returns are accepted within 14 days if the item is in original condition. Custom items are not returnable.
How do I track my order?
We provide a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we ship internationally. Shipping times may vary.
How can I contact customer service?
Reach out via email at [todeglobal@gmail.com] or through our social media channels; instagram @todeglobal